Returns Policy

We can only accept items returned to us within 14 days from the date your order was received. All items must be returned to us before a refund or replacement is issued.

Please don’t use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted.

Items must be returned to us in an unused and unwashed condition, deemed fit for resale with tags still attached. Please be very careful when taking products out of packaging as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.

Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please roll returned items back into tube neatly before sending them back to us.

Items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion – please email us first for confirmation.

Returned orders that qualified for the ‘Free Delivery with £60 spend’ and are subsequently returned, will be refunded net of our standard delivery charge or our actual outgoing postage costs, whichever is the larger, where the remaining order value is less than £60.

Returns Address:

Milk & Cookys
Unit 403
51 Pinfold Street
B2 4AY
United Kingdom

Distance Selling Regulations

Under the United Kingdom’s Consumer Contracts Regulation you have the right to cancel your order for any item purchased from Milk & Cookys for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.